I am a Leadership, Executive and Organization Developmental Coach with a distinguished 19+ year career in Banking and NBFC’s Industries.
My passion for developing and flourishing people and seeing them grow, drove me towards becoming a Leadership and Executive Coach. My field of vision is to make every human being in the world realize their potential that they have within and empower them to lead a happy and successful life.
In my 19 years of corporate experience, I was primarily responsible for creating strategies to drive growth and manage service delivery operations across Rural and Urban India. Creating Customer Relationship Management (CRM) Platform for ASEAN, MEPA and AME region which was being used by more than 5000+ users. This involved leading the Technology and Business teams across all the locations.
I have a proven track record of leading large teams across multiple locations and enhancing performance of customer experience teams located remotely by implementing insightful approaches as well as proactive policies and procedures.
Expert in creating a vision, identifying opportunities, creating high-quality services, delivering strong revenues and profits, and positioning businesses for sustainable global growth. Experienced in building businesses and COEs right from scratch and scaling up across locations.
I have been fortunate to manage group level projects for South Asia, MEPA and AME regions. Proven success in introducing standards, outsourced models, and operational best practices that have reduced operating expenses, improved quality, and increased productivity and overall market share.